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Meter Reading

565 Johnston Street
Akron, Ohio 44311
Telephone: 330-375-2442
Fax: 330-375-2301
email: APUBmeter@AkronOhio.gov

Our office hours are 8:00 a.m. - 4:30 p.m. Monday through Friday (except holidays).

Although we can read your water meter remotely, there are several reasons why customers with meters inside their homes should periodically read their meter. First, you might be interested in knowing just how much water you use in a day. By reading your meter at the beginning and the end of the day, you can compare the two totals. This will tell you how much water you used. Another reason is to check for leaks. If you turn off all the taps in your house and look at your meter and it is still running, chances are you have a leak somewhere. [Click here for instructions on how to read your water meter]

Note: We charge $25.00 for visual or handheld meter readings including readings requested by a customer out of route and meters not converted to automated meter reading. We charge $50.00 to remove water from a meter vault for reading, maintaining or installing a meter or ert (electronic receiver/transmitter).  

Residential Meters

565 Johnston Street
Akron, Ohio 44311
Telephone: 330-375-2440
Fax: 330-375-2301
email: APUBmeter@AkronOhio.gov

Our office hours are 8:00 a.m. - 4:00 p.m. Monday through Friday (except holidays).

We provide services to accounts with 5/8 to 1" meters including

• Setting and maintaining water meters and erts*
• Turning water on for new construction
• Turning water off and back on for repairs
• Obtaining final readings when a property is sold
• Turning water off when a property is vacant and turning the water back on when it is occupied

Please contact the Utilities Business Office to schedule these services.

* (electronic receiver/transmitter)

See page A-6 of our Rules and Regulations (7,200k pdf) for water meter prices and fees.

Commercial / Industrial Meters

565 Johnston Street
Akron, Ohio 44311
Telephone: 330-375-2443
Fax: 330-375-2301

We service the commercial and industrial customers within the City of Akron and the surrounding areas. Our office hours are 7:30 a.m. to 4:00 p.m.

We provide service to accounts with meters 1.5" to 12" and all fire meters including:

1. Meter testing
2. Meter maintenance
3. Temporary water service
4. Pressure problems
5. Field inspections
6. Backflow inspections
7. Meter change-outs

Unauthorized use from Detector Check Meters is prohibited and subject to a $1,000.00 fine. Any premise where meter seals are found broken without prior notification to APUB will be subject to a fine of $50 and fees including but not limited to the cost of all damages and the cost of all water used. Use of fire hydrants is subject to a $500 fine.

1. Meter Testing

Meters are tested based on the type of meter, size, and annual usage. Typically, meters are tested every two years. The process takes approximately 1.5 to 2.0 hours to complete. Your water service will not be interrupted as a result of the testing process. At times, you may experience cloudy water at the conclusion of the testing process due primarily to old water pipes that have built-up sediments. Running your water for a few minutes will usually clear this up.

You will be notified before the testing procedure is performed. We adhere to and comply with all safety and site-specific conditions that you may have (i.e. hard hats, safety glasses, guest badges, etc.).

The testing provides us with a comprehensive look at the performance and accuracy o the meter at pre-described flow rates. Testing accuracy ranges from 98% to 102%. Meters that average out to less than or greater than the expected accuracy will be overhauled and/or replaced.

The City owns meters ranging from 5/8" to 1" used for domestic or irrigation purposes. All other meters are owned by the customer and maintained by the City of Akron at the owner's expense.

2. Meter and ert Maintenance

Meters are typically maintained on-site. The process can take anywhere from one-half to two full days. The process requires us to make a minimum of two trips to your property to complete the task. Some discoloration in your water may occur as a result of [LK3]old pipes. Your meter will operate more efficiently and accurately as a result of this process. You will receive more accurate billing and notice better flow capabilities. We install or replace erts (electronic receiver/transmitter) on site.

The property owner is responsible for maintenance on meter settings, interior plumbing and meter vaults.

Click here for meter maintenance fees

3. Temporary Water Service

Temporary meters are available in the following sizes:

• 3/4"
• 1-1/2"
• 3"

Failure to properly secure and weatherize will result in charges against the deposit. Please call us for deposit and setting fees or see pages A-5 and A-6 of our Rules and Regulations (7,200k pdf) for details.

Temporary water service is typically provided for the following:

• Construction and Demolition call Large meter billing at 330-375-2027
  • Leaking hydrant assemblies, non functioning hydrants, call 330-375-2443
• Summer festivals or events (i.e. Akron Rib Fest, Kenmore Community Days) please call the Community Events Division at 330-375-2854. The City of Akron will provide temporary water service free of charge if certain conditions are met.
• Keep Akron Beautiful information please call 330-375-2116
• Let's Grow Akron info please call 330-745-9700
• Corp-a-sites info please call Business Service Billing Office at 330-375-2027.
• The City of Akron will provide temporary water service free of charge if certain conditions are met. To see if you qualify, contact the Community Events Division at 330-375-2854.

4. Pressure Problems

If you are experiencing pressure problems, you may request that we perform a pressure survey. We require the property owner to schedule the appointment because expenses may be incurred to correct the problem. Schedule an appointment by calling 330-375-2443. After the procedure is completed, a letter will be sent to the property owner advising them what course of action to take to enhance pressure/volume.

The pressure survey consists of the following checkpoints:

• Pressure at the meter
• Flow test at the meter
• Assessment of all plumbing fixtures
• Assessment of pipes

The most common reasons for low pressure are:

• Underground leak(s)
• Old (clogged) pipes
• Interior leak(s)
• Clogged water meter
• Improperly functioning backflow device or pressure regulators

5. Field Inspections

Industrial Meter Workers typically do not perform inspections in large buildings (i.e. factories, hospitals, schools, etc.) due to the time required to perform such inspections. Maintenance personnel or on-site management may call 330-375-2027 for recommendations.

6. Backflow Inspections

We typically perform inspections on retrofits and repairs. Please call us at 330-375-2443 or the Utilities Engineering Division for additional information.

7. Meter Change-Outs

The average meter life is 15 - 25 years. The City of Akron purchases meters 1-1/2" to 4". Please call us at 330-375-2443 to arrange to pick up the meter. The owner is responsible for installation.

Please notify us prior to any modifications to ad-on or deduct meters. Failure to do so may result in an inability to process credits to your account.