146 South High Street,
Akron, Ohio 44308
- 330-375-2554 - Telephone
- 330-375-2308 - Fax:
- 330-375-2781 - TDD Relay:
- 330-375-2801- Curb Service
The Utilities Business Office is responsible for billing,
collection and customer service for water, sewer, and trash collection services provided
by the City of Akron. Service is currently provided to Akron Municipal, Bath, Fairlawn,
Montrose, Copley, and Mogadore a well as portions of Kent, Tallmadge, and Springfield
(sewer). Please call 330-375-2690 to verify if Akron provides service to your area.
We respond to customer service requests such as explaining monthly charges, scheduling
meter service appointments, processing requests to initiate or discontinue service,
negotiating payment arrangements and responding to customer disputes of specific fees.
Pay-by-Phone and basic account information is available
24-hours per day via our automated phone system at 330-375-2554. Please have your
account number ready.
Customer Service Clerks are available Monday - Friday from
8:00 a.m. to 4:30 p.m. (except holidays). Clerks are able to access account information
and provide information about: account balance, trash pick-up days, automatic payment
withdrawal, and billing inquiries (high bills, no bills, etc.).
One hour of free parking is available in the adjacent
CitiCenter parking deck. Reserved parking is available for Utilities Business Office
customers on Level 2.
We will make every attempt to answer the messages promptly. Do not use these links for
assistance on payment arrangements, turn-off situations, or any situation which requires
immediate attention, as these inquiries must be made directly to the Business Office.
Submit billing questions to: APUBbilling@AkronOhio.gov
Information or correspondence (including address changes and meter readings) ONLY - DO NOT
|146 South High Street, Room 211
||P.O. Box 3665
|Akron, Ohio 44308-1894
||Akron, Ohio 44398
For your convenience, we offer several options for paying
If you have received a
disconnection notice, please DO NOT mail your payment or place it in our drop box.
Please make your payment in person, on-line or through our IVR system for immediate
receipt. If you have any questions about your bill, call us at 330-375-2554.
- Our automatic withdrawal program allows you to pay your bill automatically
each month without writing a check. Your account balance is paid automatically from your
checking or savings account with our secure process.
payment is available 24 hours a day, 7 days a week. Pay online by
MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card,
or check by phone.
- Our Interactive Voice Response (IVR) system is available 24
hours a day, 7 days a week. Pay online by MasterCard ,Visa, American Express, Discover
Card, Visa or MasterCard backed debit card, or check by phone by dialing 330-375-2554.
- Mail your check or money order to Akron Utilities Business
Office, PO Box 3674, Akron, Ohio 44309.
- Our drop box, located to the left of the High Street doors,
is available for payments.
- Pay in person by cash, check or money order at 146 South
High Street 8:00 am to 4:30 pm, Monday through Friday.
If your bill shows a water turn-off date, please see delinquent notice.
Monday - Friday, 8:00 a.m. - 4:30 p.m. (except holidays)
146 S. High Street, #211
Akron, Ohio 44308
24-hour/7-day per week
Our night deposit slot is located to the left of the High Street doors
Bill payments ONLY - DO NOT include meter readings, address changes, or any other
Akron Utilities Business Office
PO Box 3674
Akron, Ohio 44309
We offer curb service and recycle at a reduced rate for customers who have homestead
exemption on their property taxes. Approval of homestead exemption is thru the Summit
County Fiscal Office. For more information or questions, you may contact this office at
Current homestead refuse billing with recycling is $9.80
Current homestead refuse billing without recycling is $11.80
A delinquent notice is sent once an account is sixty (60) days past due. If payment is not
received by the due date of this notice, turn-off procedures will begin. The property is
first notified with a disconnection notice approximately one week before the turn-off
date. Turn-off can occur on or after the date listed on disconnection notice. Delinquent
accounts are subject to a charge for turning off water service.
BILL PAYMENT ARRANGEMENTS
We try to be flexible when customers need more time to pay
their water, sewer and curb service bills. Our typical payment extension is 10 calendar
days and we consider payment history before granting an extension. You may request a
payment extension over the phone by calling 330-375-2554 and selecting option 2 or by
selecting online account access at our web site.
"No Extension Clause"
Landlords may prevent payment extensions by placing a
"no extensions" clause on an account. For more information on our "no
extensions" clause, please contact us or send us a request for "No Extensions".
Our "Third Party Notification" program allows a
customer to designate a "third party" to receive a copy of any past due bill.
You can have peace of mind that there is someone else who will be notified if bill payment
We encourage landlords to sign up as a third party because
they are responsible for payment in full on the account. This plan will also help those
who are sick, elderly or away from home for extended periods.
There is no charge to enroll in the program. The designated
third party is under no obligation to pay the bill unless they are the deed holder. For
more information on our third-party notification program, please contact us or send us a request for Third-Party
If a member of the household has a "life-threatening
illness", they may be eligible for a 30 day deferral of a water service disconnection
by submitting a completed Medical Certificate. The account balance that is at least 30
days past due upon receipt of an approved medical certificate must be paid at the end of
the thirty (30) day deferment period.
Customers may request a medical certificate by visiting the
Utilities Business Office or calling us at 330-375-2554. We will give a medical
certificate to a customer to obtain signatures from the home owner and their medical
doctor. The properly completed and signed medical form must be returned to the Utilities
Business Office before service is disconnected. We will maintain service for thirty (30)
days upon receipt of an approved medical certificate.
There is a limit of one (1) medical deferral per residence
over a twelve (12) month period.
The Akron Utilities Business Office establishes accounts based on the deed holder(s) of
the property. A bankruptcy claim is processed only for the deed holder.
Please provide the following information (via phone, fax,
- Your name
- Account number
- Case number
- Date of filing
- Attorney name and telephone number
Call 330-375-2626 if you have any questions.
Curb and Sewer
If your property will be vacant for an entire calendar month or more, we can suspend the
following charges upon receipt of an affidavit:
- curb service
- sewer (properties without city water only)
Please call 330-375-2554 for more information.
The City of Akron Water Rules and Regulations require that
the legal title owner apply for service. Proof of ownership such as the settlement
statement or recorded deed is required. The owner will be held responsible for any water,
sewer, and/or curb service, or any miscellaneous fees.
Establishing service at a property with existing
Once the property has transferred, the new owner must
provide proof of ownership (in person, fax, or mail) in order to open an account.All
account holders are bound by all terms and conditions of our Rules and
Regulations (7,200k pdf).
A final meter reading is required to settle the seller's
account. If this has not been obtained, this must be scheduled
Establishing service for new construction (new
Call the City of Akron, Plans and Permits Center at 330-375-2010
Establishing service in a JEDD area:
Call the City of Akron, Utilities Engineering at
A hydrant meter is used to provide water service during demolition or construction. Hydrant
meters are not used for filling swimming pools.
To obtain a hydrant meter, call 330-375-2027. Please call
at least two business days ahead if you already have an established account; five days for
a new customer.
Please have the following information available:
- Contact person
- Billing address
- Telephone number
- Meter size
- Dates required
- Reason for meter use
Billing is based on the regular water consumption rate
where the meter is placed. The billing is charged on a quarterly basis.
||1 - 7 days
||8 days - 6 months
||6 months - 1 year
YOUR WATER BILL
Water is measured in hundred cubic feet (HCF) 748 gallons =
Meter number: The serial number on your water meter
here for sample water bill.
||Time period used to
determine water consumption during this billing period
||Ending meter read billed
during previous billing cycle
||Ending date customer of the
billing cycle for the current billing period
||The usage difference
between previous and present read
|Cash Basis Only:
||Cash or money orders are
the only types of payment accepted for this account.
||The owner will receive a
past-due copy of the bill at a secondary address to notify if the bill is in arrears or
subject to turn-off.
||Expenditures that are
required by either the U.S. or State of Ohio Environmental Protection Agency [Click here for examples of EPA mandated expenses]
||Day-to-day expenses of the
utility. [Click here for examples of
||Expenditures to improve infrastructure that
have a life expectancy of at least 5 years. [Click here for examples of capital