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DEPTS

Utilities Business Office
CitiCenter
146 South High Street,
Room 211
Akron, Ohio 44308

Business Office/Customer Service

• 330-375-2554 - Telephone
• 330-375-2308 - Fax:
• 330-375-2781 - TDD Relay:
• 330-375-2801- Curb Service

The Utilities Business Office is responsible for billing, collection and customer service for water, sewer, and trash collection services provided by the City of Akron. Service is currently provided to Akron Municipal, Bath, Fairlawn, Montrose, Copley, and Mogadore a well as portions of Kent, Tallmadge, and Springfield (sewer). Please call 330-375-2690 to verify if Akron provides service to your area.

CUSTOMER SERVICE
We respond to customer service requests such as explaining monthly charges, scheduling meter service appointments, processing requests to initiate or discontinue service, negotiating payment arrangements and responding to customer disputes of specific fees.

Pay-by-Phone and basic account information is available 24-hours per day via our automated phone system at 330-375-2554.  Please have your account number ready.

Customer Service Clerks are available Monday - Friday from 8:00 a.m. to 4:30 p.m. (except holidays). Clerks are able to access account information and provide information about: account balance, trash pick-up days, automatic payment withdrawal, and billing inquiries (high bills, no bills, etc.).

One hour of free parking is available in the adjacent CitiCenter parking deck. Reserved parking is available for Utilities Business Office customers on Level 2.

Customer Service email:
We will make every attempt to answer the messages promptly. Do not use these links for assistance on payment arrangements, turn-off situations, or any situation which requires immediate attention, as these inquiries must be made directly to the Business Office.

Submit billing questions to: APUBbilling@AkronOhio.gov

Correspondence address:
Information or correspondence (including address changes and meter readings) ONLY - DO NOT include payments

PAYMENT INFORMATION

For your convenience, we offer several options for paying your bill:

• Our automatic withdrawal program allows you to pay your bill automatically each month without writing a check. Your account balance is paid automatically from your checking or savings account with our secure process.
• Online payment is available 24 hours a day, 7 days a week.  Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or check by phone.
• Our Interactive Voice Response (IVR) system is available 24 hours a day, 7 days a week. Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or check by phone by dialing 330-375-2554.
• Mail your check or money order to Akron Utilities Business Office, PO Box 3674, Akron, Ohio 44309.
• Our drop box, located to the left of the High Street doors, is available for payments.
• Pay in person by cash, check or money order at 146 South High Street 8:00 am to 4:30 pm, Monday through Friday.

If you have received a disconnection notice, please DO NOT mail your payment or place it in our drop box. Please make your payment in person, on-line or through our IVR system for immediate receipt. If you have any questions about your bill, call us at 330-375-2554.

If your bill shows a water turn-off date, please see delinquent notice.

In Person:

Monday - Friday, 8:00 a.m. - 4:30 p.m. (except holidays)
Business Office
CitiCenter
146 S. High Street, #211
Akron, Ohio 44308

24-hour/7-day per week
Our night deposit slot is located to the left of the High Street doors

Mail Payments:
Bill payments ONLY - DO NOT include meter readings, address changes, or any other correspondence:

Akron Utilities Business Office
PO Box 3674
Akron, Ohio 44309

HOMESTEAD EXEMPTION
We offer curb service and recycle at a reduced rate for customers who have homestead exemption on their property taxes. Approval of homestead exemption is thru the Summit County Fiscal Office. For more information or questions, you may contact this office at (330) 643-2639.

Current homestead refuse billing with recycling is $9.80
Current homestead refuse billing without recycling is $11.80

Delinquent Notice
A delinquent notice is sent once an account is sixty (60) days past due. If payment is not received by the due date of this notice, turn-off procedures will begin. The property is first notified with a disconnection notice approximately one week before the turn-off date. Turn-off can occur on or after the date listed on disconnection notice. Delinquent accounts are subject to a charge for turning off water service.

BILL PAYMENT ARRANGEMENTS

Payment Extension/Promise-to-Pay

We try to be flexible when customers need more time to pay their water, sewer and curb service bills. Our typical payment extension is 10 calendar days and we consider payment history before granting an extension. You may request a payment extension over the phone by calling 330-375-2554 and selecting option 2 or by selecting online account access at our web site.

"No Extension Clause"

Landlords may prevent payment extensions by placing a "no extensions" clause on an account. For more information on our "no extensions" clause, please contact us or send us a request for "No Extensions".

Third-Party Notification

Our "Third Party Notification" program allows a customer to designate a "third party" to receive a copy of any past due bill. You can have peace of mind that there is someone else who will be notified if bill payment problems exist.

We encourage landlords to sign up as a third party because they are responsible for payment in full on the account. This plan will also help those who are sick, elderly or away from home for extended periods.

There is no charge to enroll in the program. The designated third party is under no obligation to pay the bill unless they are the deed holder. For more information on our third-party notification program, please contact us or send us a request for Third-Party Notification.

Medical:

If a member of the household has a "life-threatening illness", they may be eligible for a 30 day deferral of a water service disconnection by submitting a completed Medical Certificate. The account balance that is at least 30 days past due upon receipt of an approved medical certificate must be paid at the end of the thirty (30) day deferment period.

Customers may request a medical certificate by visiting the Utilities Business Office or calling us at 330-375-2554. We will give a medical certificate to a customer to obtain signatures from the home owner and their medical doctor. The properly completed and signed medical form must be returned to the Utilities Business Office before service is disconnected. We will maintain service for thirty (30) days upon receipt of an approved medical certificate.

There is a limit of one (1) medical deferral per residence over a twelve (12) month period.

Bankruptcy
The Akron Utilities Business Office establishes accounts based on the deed holder(s) of the property. A bankruptcy claim is processed only for the deed holder.

Please provide the following information (via phone, fax, or mail):

• Your name
• Account number
• Case number
• Date of filing
• Chapter
• Attorney name and telephone number

Call 330-375-2626 if you have any questions.

Curb and Sewer Affidavits
If your property will be vacant for an entire calendar month or more, we can suspend the following charges upon receipt of an affidavit:

• curb service
• recycling
• sewer (properties without city water only)

Please call 330-375-2554 for more information.

ESTABLISHING WATER SERVICE

The City of Akron Water Rules and Regulations require that the legal title owner apply for service. Proof of ownership such as the settlement statement or recorded deed is required. The owner will be held responsible for any water, sewer, and/or curb service, or any miscellaneous fees.

Establishing service at a property with existing service:

Once the property has transferred, the new owner must provide proof of ownership (in person, fax, or mail) in order to open an account.All account holders are bound by all terms and conditions of our Rules and Regulations (7,200k pdf).

A final meter reading is required to settle the seller's account. If this has not been obtained, this must be scheduled

Establishing service for new construction (new service):

Call the City of Akron, Plans and Permits Center at 330-375-2010

Establishing service in a JEDD area:

Call the City of Akron, Utilities Engineering at 330-375-2690

Hydrant Meter
A hydrant meter is used to provide water service during demolition or construction. Hydrant meters are not used for filling swimming pools.

To obtain a hydrant meter, call 330-375-2027. Please call at least two business days ahead if you already have an established account; five days for a new customer.

Please have the following information available:

• Contact person
  • Name
  • Billing address
  • Telephone number
• Location
• Meter size
• Dates required
• Reason for meter use

Billing is based on the regular water consumption rate where the meter is placed. The billing is charged on a quarterly basis.

UNDERSTANDING YOUR WATER BILL

Water is measured in hundred cubic feet (HCF) 748 gallons = 1 HCF

Meter number: The serial number on your water meter

Click here for sample water bill.